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Sava Spin Responsible Gambling

Gambling is entertainment. That is the basis on which Sava Spin operates, and this page sets out the specific tools available to you, the external organisations that offer free support, and how to reach us directly. Sava Spin holds a licence issued by the Curaçao Gaming Control Board (GCB), licence number OGL/2024/1126/0521, held by TerderSoft B.V.

Our commitment

Sava Spin operates under the Curaçao Gaming Control Board (GCB) 2024 framework, which requires regular financial reporting and gives you access to independent Alternative Dispute Resolution if a complaint is not resolved directly with us. Responsible gambling is a stated operating condition of that licence, not an optional add-on. Because Sava Spin is not licensed by the UK Gambling Commission, GAMSTOP integration does not apply to this site.

Tools available

You can set and manage the following limits directly from the Gambling Limits section of your account:

  • Deposit limits: daily, weekly, and monthly caps on how much you can deposit
  • Loss limits: a ceiling on net losses over a defined period
  • Session time limits: a maximum duration per playing session
  • Reality checks: periodic on-screen reminders of time spent playing
  • Cool-off periods: a short-term break from the account, typically ranging from 24 hours upward
  • Self-exclusion: you can initiate self-exclusion directly from your account settings, which closes and blocks the account immediately; longer or indefinite exclusion periods can be arranged by contacting support

Deposit and gambling limits take effect as soon as you save them. Increases to limits are subject to a cooling-off period before they apply. If you want to close your account entirely, contact us at [email protected] .

Signs to watch for

Some patterns can indicate that gambling has moved outside its intended role. These are factual markers, not a judgement:

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you planned before you started
  • Gambling affecting time with family, friends, or work commitments
  • Borrowing money or using funds set aside for bills or essentials
  • Feeling restless, irritable, or preoccupied when not gambling
  • Concealing the amount of time or money spent from people close to you

If any of these apply, the organisations listed below offer free, confidential support.

Where to get help

Several independent organisations provide free support and advice:

All four operate independently of Sava Spin. Their services are free of charge.

Contact us

To request self-exclusion, adjust your limits, or ask any question about your account, you can reach our support team via live chat 24 hours a day, 7 days a week, with a typical response time of under one minute. You can also email us at [email protected] , where responses are typically sent within 24 hours, or [email protected] specifically for account closure requests. Self-exclusion initiated through your account settings takes effect immediately.