Sava Spin Privacy Policy

Sava Spin is operated by TerderSoft B.V., a company registered in Curaçao (Emancipatie Boulevard Dominico F. Martina 31, Willemstad, Curaçao), holding Curaçao Gaming Control Board licence number OGL/2024/1126/0521. This page describes the personal data we collect from players and visitors, the purposes for which we process it, who we share it with, how long we keep it, and the rights available to you. TerderSoft B.V. processes personal data in accordance with its own data-handling commitments and the requirements of the Curaçao GCB 2024 regulatory framework.

What information we collect

We collect the following categories of personal data:

Account registration data: full name, date of birth, residential address, email address, and phone number.
Identity verification documents: government-issued photo ID, proof of address, and copies of payment methods, collected as part of our KYC process.
Gameplay and transaction data: deposit and withdrawal records, bet history, session times, and game choices.
Device and network data: IP address, browser type, operating system, and device identifiers.
Cookies and similar technologies used for site functionality, session management, and analytics.

We collect this data directly from you at registration, during account verification, and through your ongoing use of the site.

How we use your information

We process your personal data to provide the service, including account access, deposits, withdrawals, and gameplay. We also process it to meet regulatory obligations under the Curaçao GCB 2024 framework, including age verification, anti-money laundering checks, and transaction monitoring. Your data is used for fraud prevention and security monitoring across our platform. Where you have opted in, we use your contact details to send marketing communications, which you may withdraw at any time.

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification providers to complete KYC checks. Data may be shared with the Curaçao Gaming Control Board and with law enforcement or regulatory bodies where we are legally required to do so. We may also share data within the TerderSoft B.V. group of affiliated brands for operational and compliance purposes.

Data retention

We retain account and transaction records for a minimum of five years following account closure, in line with anti-money laundering obligations under the Curaçao GCB 2024 framework. Certain categories of data, including identity verification documents, may be held for up to seven years where required by applicable law or regulatory guidance. After the applicable retention period, data is securely deleted or anonymised.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you can request a copy of the personal data we hold.
Rectification: you can ask us to correct inaccurate or incomplete data.
Erasure: you can request deletion of your data, subject to our regulatory retention obligations.
Restriction: you can ask us to limit how we process your data in certain circumstances.
Objection: you can object to processing carried out on the basis of legitimate interests.
Portability: you can request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact us using the details below.

Contact us

Privacy queries and data rights requests can be directed to our support team by email at [email protected] , where requests are handled within approximately 24 hours. For account-related matters including closure, you can also write to [email protected] . No dedicated Data Protection Officer is currently named for this operator; all privacy correspondence is handled through the support channels above.